Responsible Business

Our business is about helping our customers make responsible decisions. Our business values are also about acting responsibly and with respect to all our stakeholders, including clients, consumers, employees, local communities and the natural environment.

This balanced and personalised approach is how we live our principles of Responsible Business - also known as Corporate Social Responsibility (CSR). This succeeds because we recognise the fundamental link between economic, social and environmental factors and how positive outcomes for each depend on the health of the others.

As a commercially focused business, we also recognise the business benefits of Responsible Business practices, which are increasingly a prerequisite of investors, clients and the consumers whose personal data underpins many of our products and services.

Responsible Business is also an important factor in recruiting and retaining high quality employees, together with improving productivity, innovation and cost effectiveness in delivering our data and services. It also underpins risk management by addressing reputation, regulatory demands, social goodwill, energy security and climate change.

Callcredit has adopted the Business in the Community model for Responsible Business:

	Marketplace We act with integrity to our consumers, clients, investors and regulators. Our SAFEHANDS Management System ensures our People, Processes and Technology safeguards the data we're entrusted with by our clients and consumers.
	Our Workplace We look after our staff's needs, development, health and wellbeing. Our Healthy Workplace programme includes providing staff with facilities and incentives to cycle, walk or run to and from work.
	Our Community We put back into society, including our local communities and charitable causes. We hold charity events together with, and to benefit our local community. In 2012 we are supporting charities local to our offices including the Leeds Deaf Children Society, the Christie Foundation and Children's Hospice South West.
	Our Environment We respect the natural world and make efforts to reduce our impact on it. Our eco programme engages staff on environmental issues, inspires people to change behaviours and enables them to own their part in solutions.